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FlexCell

Element

Additional Regulatory Information for FlexCell and Element

FlexCell Troubleshooting FAQ
BLUE LEDs ON CHARGING PORT DO NOT TURN ON

Batteries may not be charged. Try applying the magnetic Wall Charger and see if the green light turns on:
- If there is no green light on wall charger – disassemble the battery system and check each individual battery for inflation and use a voltmeter to see if voltage is coming out of each connector. If a battery is not functioning or is damaged, please send back to IBT. Once damaged batteries are removed, reassemble the battery system and try it again.
- If there is a green light on wall charger – see how long it charges. You can also see if this resolves the issue by pressing the button on the charging port to see if the blue LEDs come on.
There may be damage to the charging port. Disassemble the battery system and inspect all wires to see if there are any cuts or nicks in the cables. If so the charging port will need to be replaced.

CAPACITY SEEMS TO BE VERY LOW

Make sure terminal device is not having power draw issues. If the terminal device is stalling it may be drawing too much current. Contact the manufacturer of the terminal device for more info.

Disassemble the battery system and check each individual battery for damage and also record the voltage coming out of each. Remove any batteries that are damaged and try using the system again.

If all parts are in good working condition we suggest changing to a larger battery capacity option or recommend on the go charging with a car charger or spare wall charger.

If you purchased a FlexCell battery system that is now older than 2 years old, it may be time to replace them. Contact us and we will provide you a new set of batteries at a discounted price.

GREEN LIGHT ON WALL CHARGER IS NOT TURNING ON

Check to make sure the spring pins on the wall charger are springing back properly. This can be tested by pushing them in with your thumb and making sure they bounce back.

Make sure there is nothing blocking the spring pins on the charging port pads. Clean these pads if necessary with rubbing alcohol to ensure good contact.

It may be that the system is fully charged. If the batteries are fully charged the green light will not turn on to charge them. Try discharging the batteries by using the terminal device and then connect the charger.

If all these fail it could be a charger board issue or an issue with the batteries. We would recommend sending parts into IBT for inspection.

POWER IS INTERMITTENT - SEEMS TO WORK SOMETIMES, THEN GOES OUT

Check the cables to see if there’s a break that goes in and out when flexed.

RESOURCES

FlexCell Overview Sheet

FlexCell Setup Guide

FlexCell Flyer

PART NUMBERS

FlexCell & Element Part Numbers List

Element Troubleshooting FAQ
ELEMENT SYSTEM DOES NOT CONNECT TO THE SOFTWARE
- Make sure Bluetooth is enabled on your PC and/or the Bluetooth adapter is plugged in.
- Check Devices and Printers and ensure Element is paired to your PC
- Remove and re-pair the device within the Device and Printers menu
- Turn Element off and on if it has been on for more than 10 minutes.
DEVICE CONFIGURATION IS ERASED

Fill in all items according to the prosthesis configuration on the device configuration page

ERROR SENDING COMMAND FROM ELEMENT TO PC SOFTWARE
- Make sure the device is powered on and the FlexCell battery system is sufficiently charged.
- Close the Element software, power cycle, then re-open.
NO EMG OUTPUT FROM ELECTRODE(S) TO CONNECTED PROSTHESIS COMPONENT
- Open the Element software and connect to your Element system.
- Check that when you tap the electrode, you see a signal change on the signal viewer.
- Check that electrode gains are not set too low.
- If one of the circles on the left side of the signal viewer is grayed out, this means that the corresponding electrode is not working.
  - Check that the electrodes are plugged in and that no cables are damaged.
  - If an electrode cable is disconnected, close the software, turn off the device using the FlexCell button, then reconnect the electrode cable. Turn the device back on, open the Element software and reconnect the device.
SIGNALS ARE ERRATIC
- Make sure that you are not stepping on charging or power cords, or that the arm is not lying next to power cords. Power lines can create some signal interference especially when the electrodes are in air and not contacting skin.
WHAT IS THE LOGIN FOR THE SOFTWARE?

Username and password are provided with the thumbdrive packaged with your Element system.